Shipping & Returns

 SHIPPING

FREE SHIPPING ON QUALIFIED ITEMS WHEN YOU SPEND $500 OR MORE. Valid on orders shipping to the contiguous U.S. (lower 48 states). Not available for shipments to Hawaii, Alaska, Puerto Rico and U.S. Territories. Select Standard or Free Shipping option during checkout. 

Free Shipping offer not available on large or heavy items including furniture, bed frames, pillows, ironing boards, luggage racks and bellman carts.

Orders are normally shipped within 3-5 business days and often within 24 hours. We will email you a shipping verification and tracking number once your order is shipped. 

FedEx ships Economy packages to a post office near your address and the U.S. Postal Service then delivers them. If you would prefer not to have the USPS deliver your orders, please choose our Standard FedEx shipping options. 

FedEx 2nd Day Air and Priority Mail available for orders to Alaska and Hawaii. Canada shipments available via FedEx Ground and UPS Canada Standard. Other locations outside the U.S. and Canada, please email us at Sales@HotelSupplyDepot.com or call us toll-free at 1-800-670-4490 for a shipping quote for your order. You can also reach us via the Online Chat window on our website. 

For orders under $500 or shipped outside the U.S and Canada, please note that the shipping rates are weight and size based. The weight and size of each item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

RETURNS 

In this time of the COVID-19 epidemic, items that are related to the pandemic including hand sanitizer, sanitizer dispensers, sanitizer floor stands, and bulk bar soap and liquid soap, are not eligible for return.

Shower liquids including, shampoo, conditioner, shower gel, and lotions are not eligible for return.

Items must be returned in new unused condition in the original packaging, complete with any assembly instructions and warranty documentation that was included in the packaging within 30 days of delivery for a refund or exchange. Products that are made to order or customized, including anything custom printed or embroidered or with a custom logo may only be returned if we did not follow your instructions or if there are defects in materials and workmanship at the time of delivery. Certain items may not be returnable or may have specific return instructions. Return freight must be prepaid. Restocking fees may apply to returns and exchanges depending on the item and the manufacturer.  If you have questions about our Return Policy, before you make your return please email us at Sales@HotelSupplyDepot.com. 

Return Authorizations
Before returning an order, please email Sales@HotelSupplyDepot.com or call us at 1-800-670-4490 to obtain an RMA number and return shipping instructions. You may also request an RMA number by logging into your account and clicking the Return Item(s) button under the "Complete Orders" link. Once your return is received and processed, we will notify you via email. 

For returns, you should expect to receive your refund within 2 to 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Typically this time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

Warranty Items
Please refer to the product manufacturer warranty for any returns or exchanges.